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Shipments and returns

Your pack shipment

The delivery times vary depending on the product and generally dispatched within 2-10 days after receipt of payment and are shipped via Parcelforce with tracking and with required signature, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package are amply sized and your items are well-protected.

How Much is Delivery

Made to measure curtains & blinds are delivered free of charge £9.50
Ready made curtains, voiles and nets ££9.50
Cushions & homewares £9.50
Cut length fabrics £9.50

*These prices and times are for mainland UK only. The following are subject to a further £10.00 charge they may also take up to 2 days longer for delivery

Northern Ireland, the Republic of Ireland, Scottish highlands, Scottish Islands, Isle of Man, Scilly Isles, Channel Islands and the Isle of Wight

Europe Delivery Charges:



Zone 1 - Belgium, France, Monaco, Germany, Luxembourg & Netherlands £10.00 extra
Zone 2 - Austria & Denmark £12.00 extra
Zone 3 - Czech Republic, Italy, Slovakia & Spain £14.00 extra
Zone 4 - Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden £18.00 extra
Zone 5 -  Bulgaria, Greece, Latvia, Lithuania & Romania £22.00 extra
Zone 6 - Switerland & Liechtenstein £37.00 extra
Zone 7 - Bosnia, Croatia, Iceland, Montenegro, Norway & Serbia £47.00 extra

Sorry we do not send to any other countries

Do I need to be home to accept deliveries?

All orders are sent via a carrier.

If you are happy for it to be left with a neighbour, then type this in the delivery instructions.

Alternatively why not get them sent to your work address?

Which Courier do you Use?

We have tried and tested various delivery companies and have found Parelforce to offer the best service.

If you give us your email address and mobile number when you order your curtains.

If you will be out, it is quite easy to arrange delivery for another day via their website.

Refunds & Returns

In the event we are unable to supply the goods within our time frame we will inform you of this as soon as possible. A full refund will be offered, if you do not agree with the delivery times.

Cancellation Policy 

You have the right to cancel your order as long as you notify us in writing (email) within 14 working days from the day after receiving the goods (this excludes altered ready made & voile curtains, all made to measure products and cut length fabric and net curtains) All cancelled items must be returned to us in perfect condition, unused and with all the original packing. You will be liable for the return delivery costs

Refund Policy 

You may return an item (this excludes altered ready made & voile curtains, all made to measure products and cut length fabric and net curtains) as long as it is within 14 days. It must be fully saleable all packaging must be intact and any heading tape must not be pulled. You will be liable for the return delivery costs 

For further information please contact us using our contact form.